Our system provides a single point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems and manages customer requests through our incident tracking systems. This system allows you to track and sort user requests with the help of an incident number and categorizes the incident which is used to route the incident number.

Allows customers to create an incident

Automatic incident number generation

Incidents enter by product category

Intelligent routing based upon category

Incident tracked through entire process

Customer can log in to obtain incident status

Built in Reports

When integrated with our CRM module customers can create an incident and their information is automatically linked to the incident.

Knovada is an internationally recognized provider of low-cost, high-value enterprise solutions with a focus on the delivery of simple software as a service (SSaaS) web-enabled integrated software suites for human resources administration and management, education and training and enhanced employee and customer communications. With a modular design and component architecture which provides the capability to select and deploy those elements which provide the greatest value to your organization, your enterprise can achieve the lowest total cost of ownership while maximizing the return on your software investment. No Information Technology resources are required which allows your staff to focus on supporting the organization. We provide our customers with a Capital-expenditure Free service while still enjoying the benefits enjoy enterprise-class technology which makes them competetive, in control, secure, and with the ability to work from anywhere that has an internet connection. Our software has easy to use confguration options that allow you to decide which fields will be displayed and the text that will be presented. Knovada has strategically partnered with internationally recognized organizations that specialize in all aspects of technology, networking, wireless, hardware and software to provide our clients with the absolute best services and products.