Our Customer Relationship Management (CRM) Solution provides organizations with the ability to automate all customer interactions throughout the enterprise utilizing a common customer record. By consolidating multiple customer touch points from across the enterprise, individual organizations have access to their own unique data elements through their customized views while facilitating the sharing of required information throughout the enterprise.

Centralize prospect/client data and sales process

Manage industry related details, action items and contacts

Centralize data collection processes

Provide security controls for client/prospect integrity

Maintain business data ownership

Generic and custom reporting capabilities

Provides one easy to use interface centralized view for all data needs.

Provides a 360 degree view of each customer/client interaction which is consolidated within a single customer record by our CRM Module serves as the foundation for the overlay of our Business Intelligence Module to provide meaningful information and critical benchmarks to enhance the decision making process.

A tremendous amount of information is gathered on each and every customer interaction by a number of individual organizations.

This information can prevent a detrimental impact on an organization’s ability to achieve additional sales revenue due to poor customer service by keeping all the information for a client visible to required personnel within the organization.

Marketing campaigns can be analyzed and evaluated to determine where future marketing budgets should be focused.

In addition to the traditional customer relationship management functions, our solution likewise supports the unique marketing and sales activities which are associated with an organization’s alliances and value added resellers through our Partner Relationship Management Module (PRM.)

Through our PRM, reseller territories or products can also be defined and customers can be assigned thereby avoiding channel conflicts in their respective markets.

Knovada is an internationally recognized provider of low-cost, high-value enterprise solutions with a focus on the delivery of simple software as a service (SSaaS) web-enabled integrated software suites for human resources administration and management, education and training and enhanced employee and customer communications. With a modular design and component architecture which provides the capability to select and deploy those elements which provide the greatest value to your organization, your enterprise can achieve the lowest total cost of ownership while maximizing the return on your software investment. No Information Technology resources are required which allows your staff to focus on supporting the organization. We provide our customers with a Capital-expenditure Free service while still enjoying the benefits enjoy enterprise-class technology which makes them competetive, in control, secure, and with the ability to work from anywhere that has an internet connection. Our software has easy to use confguration options that allow you to decide which fields will be displayed and the text that will be presented. Knovada has strategically partnered with internationally recognized organizations that specialize in all aspects of technology, networking, wireless, hardware and software to provide our clients with the absolute best services and products.