Our frequently asked questions module provides a means for employees and clients to ask questions and search previously posted questions. Additionally, the system also provides the ability to intelligently route questions to the appropriate person or organization within your company. This improves the effectiveness and efficiency of your corporate communications and customer service response times.

Creates effective corporate communications

Create question categories for routing and searching

Intelligently route questions to subject experts

Develop a searchable knowledge database

Improve customer service response times

Approve postings to knowledge database

The frequently asked questions module provides a means for both employees and clients to submit inquiries, search previously posted questions and answers, and intelligently route questions to the appropriate person or organization within the enterprise for assistance.

With the objective of enhancing the flow of communications both internally and externally, this module provides an effective and economical approach to significantly improve an organization’s overall response times.

Knovada is an internationally recognized provider of low-cost, high-value enterprise solutions with a focus on the delivery of simple software as a service (SSaaS) web-enabled integrated software suites for human resources administration and management, education and training and enhanced employee and customer communications. With a modular design and component architecture which provides the capability to select and deploy those elements which provide the greatest value to your organization, your enterprise can achieve the lowest total cost of ownership while maximizing the return on your software investment. No Information Technology resources are required which allows your staff to focus on supporting the organization. We provide our customers with a Capital-expenditure Free service while still enjoying the benefits enjoy enterprise-class technology which makes them competetive, in control, secure, and with the ability to work from anywhere that has an internet connection. Our software has easy to use confguration options that allow you to decide which fields will be displayed and the text that will be presented. Knovada has strategically partnered with internationally recognized organizations that specialize in all aspects of technology, networking, wireless, hardware and software to provide our clients with the absolute best services and products.